Branding, IT & cloud support
Someone who answers when something breaks.
Brand identity and graphic design, plus ongoing IT and cloud management: uptime monitoring, security updates, backups, small content changes and performance review.
Who this is for
- A business whose website broke and nobody knows who to call
- A team with no one responsible for updates and backups
- A brand that needs identity work as well as maintenance
What you get
Everything below is stated explicitly in your scope, with anything excluded named just as clearly. Nothing here is implied and then invoiced.
- Logo, identity and graphic design
- Uptime monitoring with alerting
- Security updates and dependency patching
- Scheduled backups with restore testing
- Cloud and hosting management
- A named person to escalate to
Quoted per scope. See how we quote.
How it runs
Discovery and goals
We start with what the business needs to happen, not with a feature list. What is the outcome, who is it for, and how will we know it worked?
Scope, proposal and milestones
A written scope with what is included, what is not, the milestone plan and the price. Nothing starts until you have that in hand.
Design and technical architecture
Interface design and the architecture underneath it — data model, roles, integrations — reviewed with you before code.
Development, QA and review
Built in milestones you can see. Every milestone is tested and reviewed with you before the next one starts.
Launch, measurement and support
Deployment, analytics, handover documentation and a support arrangement — so the project does not end the day it goes live.
About branding, it & cloud support
Will you maintain a site someone else built?
Usually yes. We audit it first and tell you honestly whether it is maintainable or whether you would spend less rebuilding it.
What is your response time?
Your agreement states the window we have actually committed to for your plan. We do not publish an SLA we cannot honour across every client at once.
Is hosting included?
Management is; the hosting bill itself is a third-party cost, billed at what it costs with no markup hidden in the plan.
Tell us what you need
Describe the problem and we will come back with questions, an approach and a written scope. The scope costs you nothing.